Holiday Cottages

Booking Terms

Booking Terms

Check In/Out

Check-in is from 3:00pm at the Lodge B&B rooms and 4.00pm in our self catering cottages.

Check-out is 10:00am at the Lodge B&B rooms and 11.00am in our self catering cottages.

Pets

Dogs are welcome in our self catering holiday cottages and we charge an additional £35.00 per dog for the duration of your stay, up to two dogs per property per stay. Anyone with allergies should therefore consider this before booking. Guests are advised that they are responsible for clearing up after their pets inside and outside of the cottage, and any damage caused, or additional cleaning required, as a result of the animal will be charged to the guest.

Please do not use towels and linen provided on pets, we ask you do not let pets up on the furniture.

Dogs are not allowed at the Lodge B&B rooms at Cowdray. Pets are not allowed to be left in vehicles overnight.

Smoking

Smoking is not permitted in any of our accommodation. Any person(s) found to be smoking in any of our accommodation will result in them being asked to leave and a penalty of £200 will be applied to the Guest.

Families and Children

All our accommodation is suitable for children under normal supervision. A high chair and cot are available. Please indicate at the time of booking if you require these items. Linen is not available for extra beds or cots and only children under the age of 24 months should occupy the cot.

Wireless Broadband Facility

Wireless Broadband is available in all our accommodation free of charge. However, Cowdray is unable to offer any technical support relating to your computer. We cannot be held responsible for any viruses or corruption incurred as a result of using this service.

Linen

The cost of linen is included in the rental price of all accommodation. This will include pillows, sheets, duvets, a bath towel, bath robe and hand towel. Bathmats and tea towels are also provided.  Please note that linen is not provided for cots.

Parking

Free parking is available for all guests while staying in our accommodation. Cowdray cannot be held responsible for any loss of belongings or damage to your vehicle during your stay.

VAT

The accommodation price includes VAT at the prevailing rate.

Booking/Payment

A 50% booking fee is due at the time of booking. For holiday cottages, the full balance of the total cost is payable no later than eight weeks before the holiday begins. For the Lodge B&B rooms the final balance is due no later than one week before the stay.

If card details are stored on our system and payment has not been made by the deadline Cowdray will automatically deduct the balance from the card.

If the full balance is not paid on time, Cowdray reserves the right to cancel the booking, in which case the deposit will be forfeited.

Cottage bookings made less than eight weeks before the holiday begins will be required to pay 100% of the booking value at the time of booking.

A cautionary deposit of £150 for Benbow Holiday Cottages and £250 for the Cowdray Collection Cottages will be held one week prior to check in. Upon inspection of the cottage if no loss or damage is discovered, we will release the cautionary deposit within 7 working days. If any loss or damage is discovered, then we will inform you of the amount to be deducted from the deposit. However, if the cost of repairing any loss or damage to the cottage or contents exceed the cautionary deposit, we will invoice you and charge your credit or debit card.

Payments must be made in £ sterling.

Cancellation

Bookings are fully refundable if cancelled within 24 hours of booking. After this period and up to eight weeks for self catering cottages and one week for the Lodge B&B rooms, prior to arrival, should you for any reason need to cancel your lodge, a 50% charge will be retained with the balance refunded.  If you cancel less than eight weeks for holiday cottages prior to your arrival, full payment will be retained.

In case of a no-show, the full amount is non refundable.

Guest

The Guest is the person who signs the booking form, or the person making the booking.  In the case of two parties taking a holiday, the booking should be made in one name only – this person is responsible for all payments and any damages.

Loss of Property

Cowdray cannot be held responsible for loss or damage to any belongings, or for injury sustained by the Guest or members of their party during their stay in any of our accommodation except to the extent that such injury or loss or damage to any belongings is caused as a result of any act, omission or breach of common law duty of care under the Occupiers Liability Act 1957 by Cowdray where such exclusion or limitation of liability is otherwise prohibited by law.

Right to Refuse

Cowdray reserves the right to refuse any booking and, in exceptional circumstances, to cancel, modify or alter arrangements made for the Guest. If a booking has to be cancelled, modified or altered in any way by the Estate, it will make every effort to offer alternative accommodation. If the Estate is not able to offer an alternative or the Guest does not accept the alternative offered, the Estate will return any monies paid but will not be liable for any direct, indirect, consequential or other loss caused by cancellation or alteration.

These terms also apply once a stay has started but the Estate will make every effort to notify the Guest prior to commencement of their stay.

Exceptional circumstances include but are not restricted to any circumstances outside the Estate’s control, including, with limitation, any act of God, government act, war, failure of telephone or electricity services, fire, flood, exploration, civil commotion or industrial dispute of any third party, disease or epidemic.

Accommodation Limitations

Accommodation is limited to the number of people for whom the booking is made and the maximum number in each accommodation must not exceed that stated on our website.

Guest Obligations

The Guest undertakes to keep the premises and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to Cowdray the value of any part of the premises, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition.

Breakages and damage must be reported as soon as possible.

Cleanliness

The Guest and members of their party are asked to leave the accommodation clean and tidy. Cowdray reserves the right to make a charge for extra cleaning if the cottage is not left in a satisfactory condition.

Occupation

Our accommodation is designed for individual/family occupation, not for use of youth groups or other groups or student parties. Sleeping tents or motor vehicles adjacent to the accommodation are not permitted. The Estate reserves the right to ask the Guest and their party to vacate the accommodation at once without compensation if it is found to be misused. The Estate also reserves the right to enter the accommodation at any reasonable time for any reasonable cause.

Feedback

Every care is taken to ensure that our accommodation is presented to guests at a high standard. Should you find on arrival that there is a problem or cause to complain, please let us know immediately. The Estate will not make any refunds in respect of complaints made after the Guest’s departure if the Guest did not make the problem or complaint known to the Estate during their stay.

We value your comments, please email [email protected]