Booking Terms and Conditions

Woods Garden

Booking Terms and Conditions

Bookings
Bookings are on a weekly basis from Friday to Friday. Keys are available for collection from 3pm on the Friday

Pets
A maximum of two well-behaved dogs, at an additional cost of £20 per animal per week, are permitted at Woods Garden. Anyone with allergies should therefore consider this before booking.

Guests are advised that they are responsible for clearing up after their pets inside and outside Woods Garden, and any damage caused, or additional cleaning required, as a result of the animals will be charged to the guest.

Smoking
Smoking is not permitted.

Families and Children
Woods Garden is suitable for children under normal supervision. A high chair and travelcot are provided. Linen is not provided for the child’s travelcot and only children under the age of 24 months should occupy the travelcot.

Wireless Broadband Facility
Wireless Broadband is available. However, Cowdray is unable to offer any technical support relating to your computer. We also cannot be held responsible for any viruses or corruption incurred as a result of using this service.

Linen
The cost of linen is included in the rental price of Woods Garden. This will include pillows, sheets, duvets, a bath towel, Cowdray dressing gowns and slippers. Bathmats and tea towels are also provided. Towels will not be provided for swimming or beach use.

Payment
The full amount is payable at the point of booking. All payments are to be made online via our booking portal on the Wood Garden section of the Cowdray website and must be made in £ sterling.

Deposit
A deposit for £250 will be taken at the point of booking. If the property is left in an acceptable condition this amount will be released to the customer on the Monday following the stay.

VAT
The booking fee includes VAT. Should the rate change, Cowdray reserves the right to alter the prices accordingly.

Cancellation
The full balance will be retained if the stay at Woods Garden is cancelled less than eight weeks in advance of the booking.

Guest
The Guest is the person who signs the booking form, or the person making the booking.

Joint Bookings
In the case of two parties taking a holiday, the booking should be made in one name only – this person is responsible for all payments and any damages.

Loss of Property
Cowdray cannot be held responsible for loss or damage to any belongings, or for injury sustained by the Guest or members of their party during their stay at Woods Garden except to the extent that such injury or loss or damage to any belongings is caused as a result of any act, omission or breach of common law duty of care under the Occupiers Liability Act 1957 by Cowdray where such exclusion or limitation of liability is otherwise prohibited by law.

Right to Refuse
Cowdray reserves the right to refuse any booking and, in exceptional circumstances, to cancel, modify or alter arrangements made for the Guest. If a booking has to be cancelled, modified or altered in any way by the Estate, it will make every effort to offer an alternative holiday. If the Estate is not able to offer an alternative or the Guest does not accept the alternative offered, the Estate will return any monies paid but will not be liable for any direct, indirect, consequential or other loss caused by cancellation or alteration.

These terms also apply once a holiday is started but the Estate will make every effort to notify the Guest prior to commencement of the holiday.

Exceptional circumstances includes but is not restricted to any circumstances outside the Estate’s control, including, with limitation, any act of God, government act, war, failure of telephone or electricity services, fire, flood, exploration, civil commotion or industrial dispute of any third party, disease or epidemic.

Accommodation Limitations
Accommodation is limited to the number of people for whom the booking is made and the maximum number in Woods Garden must not exceed nine persons.

Guest Obligations
The Guest undertakes to keep the premises and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to Cowdray the value of any part of the premises, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition.

Guests are welcome to make use of Cowdray branded items (umbrella, jute bag, apron etc), but all of these items must be left at the property at the end of the stay.

Breakages and damage must be reported as soon as possible.

Cleanliness
The Guest and members of their party are asked to leave Woods Garden clean and tidy. Cowdray reserves the right to make a charge for extra cleaning if the house is not left in a satisfactory condition.

Occupation
Woods Garden is designed for occupation by family and friends, not for use of youth groups or other groups or student parties. Sleeping tents or motor vehicles adjacent to the cottages is not permitted. The Estate reserves the right to ask the Guest and their party to vacate Woods Garden at once without compensation if it is found to be misused. The Estate also reserves the right to enter Woods Garden at any reasonable time for any reasonable cause.

Complaints
Every care is taken to ensure that Woods Garden is presented to guests at a high standard. Should you find on arrival that there is a problem or cause to complain, please let us know immediately. The Estate will not make any refunds in respect of complaints made after the Guest’s departure if the Guest did not make the problem or complaint known to the Estate during their stay.

We value your comments, please complete the Comments and Suggestions form at the house.

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