Holiday Cottages

Booking Terms

Check In/Out

Check-in is from 4.00pm at both the Holiday Cottages and the Lodge.

Check-out is 10.00am for the Holiday Cottages and the Lodge.

Check in is a self-check in service. All keys will be left in the key boxes outside your accommodation prior to your arrival. Our team can be contacted on 01730 814522 between 09:00am and 5:00pm. Our out of hours emergency team can be contacted on +44 (0)730096270 should you have any issues checking in.

Pets

Dogs are welcome at all our holiday cottages however not at the Lodge and the Bothy. We charge an additional £30.00 per dog for the duration of your stay. Anyone with allergies should therefore consider this before booking. Guests are advised that they are responsible for clearing up after their pets inside and outside of the cottage, and any damage caused, or additional cleaning required, as a result of the animal will be charged to the guest.

With the exception of registered guide dogs, pets are not allowed to stay in the Lodge or the Bothy.

Smoking

Smoking is not permitted in any of our accommodation. Any person(s) found to be smoking in any of our accommodation will result in them being asked to leave and a penalty of £200 will be applied to the guest.

Families and Children

All our accommodation is suitable for children under normal supervision. A high chair and cot are available on request. Please indicate at the time of booking if you require these items. Linen is not available for extra beds or cots and only children under the age of 24 months should occupy the cot.

Wireless Broadband Facility

Wireless Broadband is available in all our accommodation free of charge. However, Cowdray is unable to offer any technical support relating to your computer. We cannot be held responsible for any viruses or corruption incurred as a result of using this service.

Linen

The cost of linen is included in the rental price of all accommodation. This will include pillows, sheets, duvets, a bath towel and hand towel. Bathmats and tea towels are also provided in the holiday cottages. Please note that linen is not provided for camp beds or cots.

Parking

Free parking is available for all guests while staying in our accommodation. Cowdray cannot be held responsible for any loss of belongings or damage to your vehicle during your stay.

VAT

The accommodation price includes VAT at the prevailing rate.

Booking/Payment

For our Lodge’s a 50% booking fee will be taken at the time of booking. The balance will be required to be paid no later than 7 days prior to arrival. For our holiday cottages a 50% booking fee is due at the time of booking and the full balance of the total cost is payable no later than eight weeks before arrival. If card details are stored in our system and payment has not been made by the deadline Cowdray will automatically deduct the balance from the card.

If the full balance is not paid on time, Cowdray reserves the right to cancel the booking, in which case the deposit will be forfeited.

Holiday cottage bookings made less than eight weeks before arrival will be required to pay 100% of the booking value at the time of booking.

A cautionary deposit of £250 will be held one week prior to arrival for the holiday cottages. Upon inspection of the cottage if no loss or damage is discovered, we will provide you with a full refund of the cautionary deposit within 7 working days. If any loss or damage is discovered, then we will inform you of the amount to be deducted from the deposit. However, if the cost of repairing any loss or damage to the cottage or contents exceed the cautionary deposit, we will invoice you and charge your credit or debit card.

Payments must be made in £ sterling.

All bookings at the Lodge include a full English or continental breakfast in the Clubhouse restaurant.

Cancellation

Accommodation is fully refundable if cancelled within 24 hours of booking. After this period and up to eight weeks prior to arrival, should you for any reason need to cancel your lodge, a 50% charge will be retained with the balance refunded. If you cancel less than eight weeks prior to your arrival, full payment will be retained.

In case of a no-show, only the cost of one night’s stay will be charged. The remaining balance will be refunded to the card.

Dining options

For guests staying in the Lodge, breakfast is served from 7.30am to 9.30am, 7-days a week.

Food is available in the Clubhouse for residents and non-residents from 7.30am to 6pm, 7-days a week.  Any dietary requirement can be catered for (please ask at time of ordering).

Cowdray Farm Shop and Café are also open 7 days a week. The Farm Shop is open from 09:00am each day and the Café from 08:00am and 09:00am on Sundays. With a passion for locally sourced produce, we pride ourselves on our varied selection of the freshest seasonal fruit and vegetables and the extensive range of meats available from our butchery. You will be spoilt for choice with Cowdray products, with delicious cheeses, freshly baked breads, cakes and pastries made by our team of in-house chefs and store cupboard choices handpicked by our knowledgeable team.

Guest

The Guest is the person who signs the booking form, or the person making the booking.  In the case of two parties taking a holiday, the booking should be made in one name only – this person is responsible for all payments and any damages.

Loss of Property

Cowdray cannot be held responsible for loss or damage to any belongings, or for injury sustained by the guest or members of their party during their stay in any of our accommodation except to the extent that such injury or loss or damage to any belongings is caused as a result of any act, omission or breach of common law duty of care under the Occupiers Liability Act 1957 by Cowdray where such exclusion or limitation of liability is otherwise prohibited by law.

Right to Refuse

Cowdray reserves the right to refuse any booking and, in exceptional circumstances, to cancel, modify or alter arrangements made for the guest. If a booking has to be cancelled, modified or altered in any way by the Estate, it will make every effort to offer alternative accommodation. If the Estate is not able to offer an alternative or the guest does not accept the alternative offered, the Estate will return any monies paid but will not be liable for any direct, indirect, consequential or other loss caused by cancellation or alteration.

These terms also apply once a stay has started but the Estate will make every effort to notify the guest prior to commencement of their stay.

Exceptional circumstances include but are not restricted to any circumstances outside the Estate’s control, including, with limitation, any act of God, government act, war, failure of telephone or electricity services, fire, flood, exploration, civil commotion or industrial dispute of any third party, disease or epidemic.

Accommodation Limitations

Accommodation is limited to the number of people for whom the booking is made and the maximum number in each accommodation must not exceed that stated on our website.

Guest Obligations

The guest undertakes to keep the premises and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to Cowdray the value of any part of the premises, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition.

Breakages and damage must be reported as soon as possible.

A cautionary deposit of £250 will be held one week prior to arrival for the holiday cottages. Upon inspection of the cottage if no loss or damage is discovered, we will provide you with a full refund of the cautionary deposit within 7 working days. If any loss or damage is discovered, then we will inform you of the amount to be deducted from the deposit. However, if the cost of repairing any loss or damage to the cottage or contents exceed the cautionary deposit, we will invoice you and charge your credit or debit card.

Cleanliness

The guest and members of their party are asked to leave the accommodation clean and tidy. Cowdray reserves the right to make a charge for extra cleaning if the cottage is not left in a satisfactory condition.

Occupation

Our accommodation is designed for individual/family occupation, not for use of youth groups or other groups or student parties. Sleeping tents or motor vehicles adjacent to the accommodation are not permitted. The Estate reserves the right to ask the guest and their party to vacate the accommodation at once without compensation if it is found to be misused. The Estate also reserves the right to enter the accommodation at any reasonable time for any reasonable cause.

Feedback

Every care is taken to ensure that our accommodation is presented to guests at a high standard. Should you find on arrival that there is a problem or cause to complain, please let us know immediately. The Estate will not make any refunds in respect of complaints made after the Guest’s departure if the Guest did not make the problem or complaint known to the Estate during their stay.

We value your comments; please email stay@cowdray.co.uk